This book aims to introduce readers to the recent research topics, it is titled new research on knowledge management technology and. This book explores the concept of knowledge management km from a shelda debowski some key principles of strategic knowledge management. The knowledge in knowledge management fred nickols 5292010 this paper was commissioned for and appears in the knowledge management yearbook 20002001. The balanced scorecard method 275 the house of quality method 277 key points 279 discussion points 279 notes 280. The role of knowledge management in enhancing the competitiveness of small and mediumsized enterprises smes communications of the ibima volume 10, 2009 issn. Knowledge management and knowledge management systems. Knowledge management is the practice of turning the rivers of information that an organization produces into valuable, actionable knowledge. Capturing solutions for learning and scaling up 2016. Knowledge management shelda debowski milton qld wiley 2006 383pp isbn 0470805382 s helda debowski is well known in the information profession but this text is aimed primarily at students of business and management, and is written largely from a leadership and strategic management perspective. This book aims to introduce readers to the recent research topics, it is titled new research on knowledge management models and methods. The roles of knowledge management for the development of. Evaluating knowledge management effectiveness chapter it explores the associated issues of change management, leadership and organisational context issues in relation to designing, developing and maintaining a knowledge culture, and identifies the management and leadership strategies that should underpin an effective knowledge environment. Yet not many people particularly not practitioners invest very much time in learning about what. As a discipline, it has reached a state of maturity where.
Serban, jing luan in the early 1990s, corporations coined the concept and movement of knowledge management, which is an institutional systematic effort to capitalize on the cumulative knowledge that an organization has. Knowledge management as an organizational innovation has been with us for more than a decade. Gray queens university 15 april 2001 abstract a wide variety of organizational practices have been proposed to support the creation. New research on knowledge management technology intechopen. The following working definition of knowledge management frames the discussion. Mcelroy april, 2004 executive summary until recently there has been little disagreement within knowledge management km over the idea that km activities derive their authority from organizational. The first component is knowledge management enablers or influencing factors which are defined as organizational mechanisms for intentionally and consistently developing knowledge 22. Knowledge management may also include new knowledge creation, or it may solely focus on knowledge sharing, storage, and refinement. Knowledge management km is a process that deals with the development, storage, retrieval, and dissemination of information and expertise within an organization to support and improve its. For example, the mcdonalds operating manual captures almost every aspect of the restaurant management including. This means that creating, sharing and using knowledge are among the most important activities of. Elements of knowledge management systems of enterprises slawomir czarniewski university of finance and management in bialystok ul.
Knowledge management km is the process of creating, sharing, using and managing the. In recent years, there have been more and more new and interesting findings in the research field of knowledge management. Risk management benchmarking a significant element of the business community also views knowledge management as a natural extension of business process reengineering, a fact underscored by the recent announcement that. Knowledge management technology people process figure 1. There are many taxonomies that specify various kinds of knowledge. This threetier perspective is key to the future of km because it formally specifies the role that km should play relative to a range of behaviours in organisations that shape. The paper integrates four terms used in relation to knowledge explicit, tacit, declarative and procedural and it introduces an additional category. Information management, knowledge management, information technology, tacit knowledge, intuition, incentives, risks, reengineering introduction it is commonplace these days to say that knowledge is the most critical asset to be managed. Effective knowledge management km is essential to almost any business. Knowledge just as the words data and information are used interchangeably, there is considerable blurring and confusion between the terms information and knowledge. Fichier pdf download the full catalogue of knowledge management solutions. This document is dedicated to the conceptual and terminological challenges in knowledge management in projectoriented organizations. This article discusses the role of the knowledge management system in enabling business leaders to predict the future and profit from it. Knowledge management practices and innovation performance in assessing km practices and how they influence innovation performance, this study will focus on twenty three 23 practices that were identified by earl 2001 in a knowledge management research carried out in canada and have been used by several researchers afterwards.
This longitudinal research had the unique goal of investigating and analyzing. Provides suggestions for building a strategic knowledge philosophy into a business culture values and recognition of knowledge management activities explores the influences and support systems that should be offered from various service areas within the. Afterwards, the influx of beneficial information pertaining to the administrative and technical aspects helps to identify the advantageous impact of knowledge and the right approaches of. Knowledge management is the way organizations create, capture, enhance, and reuse knowledge to achieve organizational objectives knowledge management in adb, 2004, p. Employees worked in different parts of the world and possessed expertise on a great variety of subject matters which was largely personbound. Elements of knowledge management systems of enterprises. Knowledge management as an important tool in organisational management. The design and implementation of effective knowledge. Km seems to have been successfully applied in large companies, but it is. Knowledge management a guide to help you consider your current approach. Oleary driving innovation and knowledge management using crowdsourcing thirty fourth international conference on information systems, milan 20 3 virtual reality, wikis, and included specific products and platforms such as twitter, facebook and flickr.
Components of knowledge management the process component include standard processes for knowledgecontribution, content management accepting content, maintaining quality, keeping content current, deleting or archiving content that is obsolete, retrieval, membership on. Plan of action for 20092011a to advance knowledge management in adb. Understanding the difference between information management. Becoming a knowledgesharing organization open knowledge. Efforts to distinguish the fields of organizational learning, knowledge management, and intellectual capital are rare. The value that knowledge management adds, lies in increasing individual, team and organisational efficiency through the use of knowledge management tools information technology. Regardless of its size or subject matter, a company should use the knowledge it possesses in the most effective way possible. Knowledge management is a set of methods and techniques that allows an. From information management to knowledge management. Knowledge management and knowledge systems for rural. It was initially identified as a means for persons to share best practices and tap into documentary knowledge generated through monitoring and evaluation. The role of knowledge management in organizational development. A governancebased approach to knowledge management.
New research on knowledge management models and methods. What are the best four components of knowledge management. The value of knowledge is difficult to measure and this perhaps explains why many tourism enterprises have to date placed little emphasis on formalising knowledge management as a key business activity, but this is changing as more come to realise. The second component is knowledge management processes or knowledge management activities such as creation, sharing. It is important to remember that knowledge management is not about managing knowledge for knowledge s sake.
Knowledge management explores the concept of knowledge management km from a leadership and strategic management perspective, providing a detailed overview of the process of designing and introducing a km focus into an organisation. In knowledge management, as scholarly discipline, knowledge sharing and creation are the foundation knowledge management. The languagebecomes confusing when authors such as nonaka and takeuchi 1995 insist that organizational learning and the knowledge creation process are different concepts. International knowledge management is a discipline that promotes an integrated approach to the creation. Graduate and postgraduate business educationfor the business community and those in business education. Information and knowledge management 2 data information applied for a purpose. Knowledge management and organisational learning, an. Informationprocessing paradigm of knowledge management growing interest in knowledge management stems from the realization that in the knowledge era, organizational knowledge is a strategic corporate asset that needs to be garnered, retained, updated, disseminated and applied to future organizational problems cf.
The key theme in this article is that the knowledge management system in any business is the first step towards building on the emerging tools and techniques like big data, predictive analytics, and other models. Km processes effectively implemented in world class. This knowledge management tools and techniques manual is the first release of a description of some of the key knowledge management km methods, tools, technologies, and techniques to be considered for selection within a km implementation initiative, especially in small and mediumsized enterprises. Senior sponsors should be visible, engaged business leaders who have something big to gain from the implementation of km. Knowledge management and knowledge systems for rural development 3 knowledge management at gtz in the past, gtz was a typical knowledgehoarding expert organisation. Conceptual foundations and research issues abstract knowledge is a broad and abstract notion that has defined epistemological debate in western philosophy since the classical greek era. The purpose of this paper is to determine the relationship between knowledge management practices and performance as well as the effectiveness of knowledge management practices in the nigerian universities the paper is divided into six sections. Techopedia gives a detailed definition of km here, but essentially km is about sharing information and applying it to situations. Roles and functions for knowledge management coordination in july 2009, adb approved enhancing knowledge management under strategy 2020. Knowledge management explores the concept of knowledge management km from a leadership and. Knowledge management is the transformation of knowledge in the form of insights, understandings, and practical knowhow that we all possess in other manifestations like books, technology, practices, and traditions within organizations of all kinds and in society. For a more comprehensive discussion and definition, see my knowledge management definition.
This article contains the most popular epub to mobi converter online and offline tools. Knowledge management systems encompass both human and. Knowledge management articles management study guide. In the competitive business world, knowledge management km has become. The aim of the study is to provide a theoretical background to knowledge management and related concepts and to determine the current situation with regard to. Knowledge management directions and action plan 202015.
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